If a dispute arises between us and a consumer from a service contract or a purchase contract and it cannot be resolved by mutual agreement, the consumer may file a proposal for out-of-court resolution of the consumer dispute (ADR).

The body responsible for out-of-court resolution of consumer disputes is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate - ADR Department
Gorazdova 1969/24
120 00 Prague 2

E-mail: adr@coi.gov.cz
Web: coi.gov.cz/informace-o-adr/

Out-of-court resolution of consumer disputes is intended to reach a mutually acceptable agreement between the consumer and the business. The Czech Trade Inspection Authority does not issue a legally binding decision on the subject of the dispute in these proceedings.

The consumer can best file a proposal to start out-of-court dispute resolution using the electronic form on the website of the Czech Trade Inspection Authority.

This information is published in accordance with Section 14 of Act No. 634/1992 Coll., on Consumer Protection.