1. Data controller
The controller of personal data is Miroslav Skupina - Gruppo Motors, company ID (IČO) 88761614, registered at K Rybníčkům 441, 747 81 Otice, Czech Republic (the "controller"). You can contact us by e-mail at info@gruppomotors.cz, by phone on +420 734 607 642 or by post at our registered address.

2. What data we process and why
When you send us a message through the contact form, e-mail us or call us, we process your first name and surname, e-mail address, phone number and the content of your message (for example details of your vehicle or a description of a fault). We use this data to reply to you, prepare a quote or arrange an appointment. The legal basis is taking steps at your request prior to entering into a contract (Art. 6(1)(b) GDPR); for general enquiries it is our legitimate interest in being able to reply to you (Art. 6(1)(f) GDPR).

3. Do you have to provide the data?
Providing data is voluntary. Without an e-mail address or phone number, however, we cannot reply to you.

4. Who has access to the data
We do not sell personal data or pass it on to third parties for their own purposes.
Only the following may have access to it, to the extent strictly necessary and only where needed to communicate with you, run the website or meet a legal obligation:

• the provider of our e-mail mailbox,
• the supplier of our website, Dílna.online s.r.o., which handles its development, operation and maintenance,
• the chat operator, Smartsupp.com, s.r.o. (see below),
• public authorities, where required by law.

5. How long we keep the data
We keep enquiries and requests for quotes for no longer than 6 months from our last communication, after which we securely delete them. If an enquiry turns into an order, we will inform you about the processing of data related to the order when we accept it.

6. Cookies
The website uses an essential cookie that stores your choice in the cookie bar, plus cookies of the Smartsupp chat and embedded YouTube videos (see below). We do not use any other analytics or marketing tools. You can change your choice at any time using the "Cookie settings" link in the website footer.

7. Google Maps
We use an embedded map from Google Maps, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The map shows the location of our workshop and makes it easier to find.
When the map loads, your browser connects to Google's servers, so Google obtains your IP address and other technical information about your browser and device. Depending on how the service is used, Google may store or read cookies and use other technologies to store information.
More information can be found in Google's privacy policy.

8. YouTube videos
Some pages contain embedded videos from YouTube, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. When a page with a video loads, your browser connects to Google's servers, so Google obtains your IP address and other technical information about your browser and device, and may store or read cookies. More information can be found in Google's privacy policy.

9. Smartsupp chat
To communicate with website visitors we use the Smartsupp online chat, operated for us as a processor by Smartsupp.com, s.r.o., company ID 03668681, Palachovo náměstí 799/5, 625 00 Brno, Czech Republic. The chat processes the content of the conversation and any details you share in it (for example your name, e-mail or phone number), as well as technical data about your visit needed for it to work. We use the chat on the basis of our legitimate interest in providing customer support (Art. 6(1)(f) GDPR). More information can be found in Smartsupp's privacy policy.

10. Your rights
In connection with the processing of your personal data you have the right:

• to access your personal data and obtain a copy of it,
• to have inaccurate data corrected or incomplete data completed,
• to have data erased if it is no longer needed or is processed unlawfully,
• to restrict processing,
• to data portability for data we process on the basis of a contract,
• to object to processing based on legitimate interest,
• to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, www.uoou.gov.cz.

You can exercise your rights by e-mail at info@gruppomotors.cz. We do not carry out automated decision-making or profiling.

11. Validity
This privacy policy is valid from 23 October 2026.